Frequently Asked Questions
Everything you need to know about shopping with Keane.
What are your standard shipping times?
Orders are typically processed within 1-2 business days. Standard shipping usually takes 3-7 business days depending on your location.
How can I return an item?
We offer a 30-day return policy. Items must be in their original condition and packaging. You can initiate a return through our online portal or by contacting customer support.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.
Can I track my order once it has shipped?
Yes, once your order is dispatched, you will receive an email containing a tracking number and a link to monitor your delivery status in real-time.
Do you offer international shipping?
Currently, we ship to select countries worldwide. Shipping costs and delivery times vary by destination and will be calculated at checkout.
How do I contact customer support?
Our team is available via email at [email protected] or through our live chat feature from Monday to Friday, 9 AM to 5 PM EST.